Effective Management of Conflict Situations: Preparing yourself for resolution

Conflict causes significant disruptions and reportedly unprecedented levels of stress in the workplace.
Participants attending the workshop will develop a better understanding of the nature of conflict, and increase their skill and confidence in managing themselves constructively in conflict situations.
The nature of conflict (signs; threats and opportunities; indications of escalation) will be explored in relation to real examples in the local government context. Participants will also have the opportunity to reflect on some of their own challenges around conflicts, covering their personal conflict preferences and self-management strengths, along with an analysis of key elements of the situation.

Key topics that will be discussed throughout the workshop include:

  • Agreed ground rules
  • The destructive and creative value of conflict
  • Self-assessment and implications of your personal conflict preferences
  • The nature of conflict including indications of escalation
  • Developing self-awareness and ensuring others don't press your buttons
  • Managing yourself in the moment when under fire
  • A staged approach to conflict resolution
  • Effective approached to commence the conversation
  • Common action for follow up, along with individual reflection on how best to apply and consolidate workshop learnings

The workshop will conclude with the identification of common action items for follow up, along with individual reflection on how best to apply and consolidate workshop learnings.
Joanne Eggleston
Joanne develops and delivers tailored training and consulting services for the prevention and management of the risks associated with people issues. She has a solid background of experience in areas such as conflict resolution, EEO, communication and team working; providing guidance on leadership, personal effectiveness, performance management, grievance handling, and related HR policy matters. She is a trusted adviser in workplace culture and behaviour, change management and organisational development.


Friday 19 March 2021
8.30 am for registration
9.00 am Start
4.00pm Finish (Approx)


Trinity College (UWA Grounds)
230 Hampden Road

Cost (incl GST)

$360 Member
$405 Affiliate
$430 Young Professional
$430 LGSA Member
$450 Non Member

*Local Government Members:
Bronze: $405 | Silver: $385 | Gold: $360

Registrations close Monday 8 March 2021

* Click here to check if your local government is a Local Government Member.

Please email events@lgprofessionalswa.org.au for your Local Government Member discount code.

Event program PDF:

 Download the Event Program