Metro Branch Event - Managing Community Expectations

The community's expectation of local government services, infrastructure and projects is high and rising. Yet resources are shrinking or being retained at the same level. How can staff better manage expectations whilst delivering the strategic community plan?


Mark Goodlet

Dogs are one of the most emotive issues with which local government officers have to deal. The pressure from elected members wanting to satisfy their constituents, and the need for officers to comply with legislation, can at times cause conflict. Mark will discuss the Town of Mosman Park's recent experience.

Shayne Silcox

With his recent experience at Melville, the wave park and very vocal residents groups, Shayne will share his experience in managing a range of expectations from various stakeholders, lessons learnt and how City of Melville staff maintained resilience during this period. Shayne, together with others, has also been a part of a mentoring group delivering much-needed support to build on capability in local municipalities in Nepal. Shayne will share some insights and stories into what their group found and how they assisted local government in Nepal.

Don't miss this excellent networking opportunity!

When and where:


Wednesday 12 September 2018


3.00pm - 5.00pm


City of Bayswater
61 Broun Avenue

Cost (incl GST)

Member: FREE
Non Member: $40

Registrations close

Wednesday 5 September 2018

Program Information as a pdf:

Download the flyer and registration form 


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