Webinar recording - Strategic AI support for Local Governments launch
This subscription benefit was officially launched by Dan Hookham from Component 6 via a webinar. During the webinar we explored key aspects of AI and the services available to local government subscribers.
AI as a capacity enabler and its invisible role
AI enables teams to do more with the same resources by reducing time spent on repetitive, administrative tasks. This leads to faster, simpler, more personalised, and proactive services improving transparency and creating a more human, connected experience. Staff can focus more on meaningful engagement with the community. Residents may not realise AI is involved but will feel the effects - faster responses, fairer processes, and improved service delivery.
Building AI readiness, strategic use and education
Local governments should foster a voluntary, opt-in culture for AI use, focusing on:
- Individual, team, and organisational readiness
- Identifying "hot spots" for AI benefits
- Recognising not everyone will engage equally
AI strategy should be flexible, not fixed long-term due to rapidly evolving tech and lack of existing policy in many organisations. Education is critical to mitigate risk and unlock opportunity (e.g. data privacy, appropriate use cases).